AI For E-commerce | Service and Automation

AI for E-commerce

Customer service around the clock, abandoned cart recovery, automatic upsell and returns handling, none of it stopping your team. The shop runs while you grow it.

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The problem

Where AI helps E-commerce

Abandoned carts that never come back

70% of carts are abandoned. Without an automatic recovery sequence, that revenue goes straight in the bin, every day.

Product questions that stall the sale

"Does this come in another colour?", "When does it arrive?", "Do you ship to the islands?". A customer who does not get a quick answer buys somewhere else.

After-sales support that eats the team

Returns, exchanges, order status, delivery problems. The same tickets every day, and the team never has time to grow the sales side.

Upsell done by hand, or not at all

Every order is an upsell and cross-sell opportunity. Without automation, that opportunity is missed nine times out of ten.

E-commerce is a daily competition for attention. AI for e-commerce, combined with a fractional AI partner, is the difference between a shop that survives and one that scales.

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The solution

How MAIS AI works with E-commerce

Artificial intelligence built around how your sector actually works. Not generic technology, but AI applied to the real problems of e-commerce.

Customer service chat agent for the shop

Automatic cart recovery

Order and logistics automation

An online homeware shop recovers 18% of abandoned carts in 3 months

An interior decoration shop on Shopify with 800 orders a month had 72% cart abandonment. With no recovery sequence, those customers were lost. The team of 3 spent 4 hours a day answering pre-sales questions.

Before MAIS AI

✕ 72% cart abandonment
✕ 4 hours a day on pre-sales support
✕ Orders checked by hand
✕ No automatic recovery

After MAIS AI

72% abandonment, but 18% recovered automatically
1 hour a day on support, down 75%
Orders processed without anyone touching them
Recovery sequence running around the clock

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Results

What E-commerce can expect

+18%

revenue recovered

Average share of abandoned carts recovered with an automated sequence.

-75%

time on support

The chat agent resolves the common questions, so the team handles what actually needs a person.

24/7

multilingual service

International customers served in Portuguese, English, Spanish and French.

Frequently asked questions

Questions about AI for E-commerce

Does it integrate with Shopify, WooCommerce and other platforms? +

Yes. We integrate with all the main e-commerce platforms, including Shopify, WooCommerce, Magento, PrestaShop and custom builds.

Can the chat agent recommend products? +

Yes. The agent reads the customer’s history and preferences and recommends products that fit, which raises average order value without extra effort.

Does it work with large catalogues, over 1,000 products? +

Yes. The agent reads the full catalogue through the API. The bigger the catalogue, the more the automation is worth.

What about returns and complaints? +

The agent starts the return automatically, generates the shipping label, and escalates to a person only when the case is specific.

What does it cost? +

It depends on order volume and the features you need. The first 30 minute assessment is free and exists to look at your case.

Ready To Automate Your Online Shop?

Talk to an AI specialist for e-commerce. A free 30 minute consultation, with no commitment.

Talk to a specialist

No commitment · Free of charge