AI Chat Agents That Answer Where Your Customers Already Are
Agents that reply on WhatsApp, Instagram and email, qualify the enquiry, book the meeting and hand over to a person when the conversation needs one.
No commitment · Free of charge
Time recovered within 90 days, or your investment back
The problem
Most Enquiries Arrive Outside the Hours Someone Is There to Answer
Enquiries arrive on WhatsApp at nine in the evening, on Instagram at the weekend, and by email while your team is with a client. Each one waits until someone is free, and by then a competitor has often replied.
Hiring for coverage is expensive and does not scale to nights and weekends. Reply quality also drifts between people and between days, which is invisible until a customer complains.
The first business to reply usually wins the enquiry. Everything else being equal, response time is the whole difference.
Free assessment · No commitment
The solution
One Agent, Trained on Your Business, Across Every Channel
We build agents that know your services, prices, opening hours and rules, and that hold a real conversation on the channel the customer chose. They qualify the enquiry, answer what they can prove, and escalate the rest to a person with the full history attached.
WhatsApp, Instagram and email
One agent across the channels your customers already use, with the same answers on all of them.
Answers only what it knows
Built on your documented policies. When the answer is not there, it says so and hands over instead of inventing.
Books straight into the calendar
Checks real availability and confirms the booking inside the conversation, without a second tool.
Handover with context
When a person takes over, they get the full thread. The customer never repeats themselves.
Process
How we implement it
Discovery
Week 1We read your real conversations to find what customers actually ask, in what volume, and which answers your team repeats every day.
Build
Week 2We write the knowledge base from your own material, connect the channels and the calendar, and set the rules for when a human takes over.
Supervised testing
Week 3The agent handles real conversations with your team watching. We correct tone, gaps and escalation rules before anyone relies on it.
Go live and tune
OngoingLive on your channels, with a weekly review of what it got wrong. Every miss becomes a fix, not a complaint.
Real case
An estate agency tripled qualified leads on WhatsApp
An estate agency in Lisbon was receiving more than 40 WhatsApp messages a day. Two agents spent around four hours daily answering the same questions about price, location and viewing times, and enquiries that arrived in the evening were answered the next morning.
Before MAIS AI
- ✕ Around 4 hours a day spent on repeat questions
- ✕ Evening and weekend enquiries answered late
- ✕ No record of what was asked
- ✕ Viewings booked by phone tag
After MAIS AI
- First reply in under 10 seconds, at any hour
- 70% of conversations closed without a person
- Three times more qualified leads reaching the team
- Viewings booked inside the conversation
Results
What to expect
At any hour, including nights and weekends.
The rest reach a human with full context.
Same enquiry volume, better filtering.
Frequently asked questions
Questions about AI Chat Agents
We are based in the UK. Does that work? +
Does it work on WhatsApp Business? +
Will customers know they are talking to a machine? +
What happens when it does not know the answer? +
Ready to start?
Book a free 30-minute consultation. We look at your processes and show you where AI changes the numbers, with no commitment.
Book a free consultationNo commitment · Free of charge